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What is Nagora?

Nagora is a peer-to-peer marketplace where buyers pay sellers directly in Nano (XNO). Transactions confirm in about a second, there are no card processors in the loop, and every order is held in escrow until delivery is confirmed.

Creating your account

1. Click Register in the top navigation.
2. Enter your email and create a secure password.
3. Check your email for a verification code and enter it.
4. Pick a username and optional profile picture.

Setting up your profile

A complete profile helps build trust with other users. We recommend:

• Adding a profile picture.
• Writing a brief bio.
• Saving a shipping address during your first checkout.

Step-by-step guide

1. Choose a category.Navigate to "Sell an Item" and select the category that best fits your product. Choose the most specific subcategory for better visibility.
2. Add product details. Write a clear, descriptive title and detailed description. Include brand, model, condition, dimensions, and any defects or wear.
3. Upload photos. Add up to 10 high-quality photos. Show the item from multiple angles, and include close-ups of any important details.
4. Set your price. Choose to price in XNO or your preferred fiat currency (USD, EUR, etc.). Pricing in fiat is recommended: the XNO amount is calculated at the time of sale, protecting you from price fluctuations.
5. Choose delivery options. Select shipping (with cost), local pickup, or digital delivery. You can offer multiple options.
6. Review & publish. Review all details, then click Publish. Your listing goes live straight away.

How to buy

• Search or browse: Use the search bar or browse categories to find items.
• Review the listing: Check photos, description, and seller ratings carefully.
• Ask questions: Message the seller if you need more information.
• Buy now:Click "Buy Now" and select your delivery preference.
• Pay with XNO: Funds are taken from your wallet and held in secure escrow.
• Confirm receipt: When you receive the item, confirm delivery.

What is Nano (XNO)?

Nano is a digital currency designed for everyday transactions. Key benefits:

Depositing XNO

1. Open Wallet from the user menu.
2. Don't have XNO yet? Use the Buy XNO section on the Wallet page to purchase with a card via Nanswap. It lands in your balance directly.
3. Or copy your wallet address and send XNO from an exchange or external wallet.
4. Your balance updates instantly when the transaction confirms.

Withdrawing XNO

1. In the Send card on Wallet, paste the destination Nano address.
2. Enter the amount (or press MAX) and confirm.
3. If you've enabled transaction MFA, enter your 6-digit code.

What is escrow?

Escrow is a secure payment system where funds are held by Nagora until the transaction is complete. This protects buyers (payment only released after receipt) and sellers (guaranteed payment for delivered items).

Order lifecycle

1. 1

   Pending payment

   Order created, awaiting buyer's payment confirmation.

2. 2

   Payment received

   XNO received and held in escrow, seller notified to ship.

3. 3

   Shipped

   Seller has shipped the item and added tracking (if applicable). With tracking, the carrier's progress shows on the order.

4. 4

   Delivered

   The carrier marks the parcel delivered and the buyer is asked to check it.

5. 5

   Completed

   Buyer confirms receipt and escrow releases payment to the seller. If the buyer never confirms, it releases automatically.

For buyers

• Your payment is protected until you confirm receipt.
• If you don't confirm, the payment is released 14 days after the order ships, or 3 days after the carrier's delivery scan if that's later.
• Open a dispute if the item doesn't match the description.

For sellers

• Payment is guaranteed once funds are in escrow.
• Ship promptly and always provide tracking. It protects you from false non-delivery claims.
• Payment released immediately when the buyer confirms.

How to message

• Click "Message Seller" on any listing page.
• Access all conversations from the Messages icon in the header.
• Get notifications for new messages.

Messaging best practices

• Ask questions about items before purchasing.
• Negotiate prices politely if the seller allows offers.
• Keep all communication within Nagora.
• Never share personal financial information.
• Don't agree to transactions outside the platform.

How ratings work

After a transaction completes, both buyer and seller can leave a rating (1 to 5 stars) and written review. Your overall rating is the average of all reviews you've received.

Leaving a review

1. Go to your completed order.
2. Click "Leave Review".
3. Rate 1 to 5 stars and write your feedback.
4. Submit, and the review is visible immediately.

Review guidelines

• Be honest and fair in your assessment.
• Focus on the transaction experience.
• Mention communication, shipping speed, and item accuracy.
• Don't include personal attacks or inappropriate content.

When to open a dispute

• Item not received within expected timeframe.
• Item significantly different from description.
• Item arrived damaged.
• Seller not responding to messages.

How to open a dispute

1. Go to your order details page.
2. Click "Open Dispute".
3. Select the reason and provide details.
4. Upload any supporting evidence (photos, messages).
5. Submit and wait for our team to review.

Dispute resolution process

A human reviews the evidence from both parties within 24 hours and decides which way the escrow releases. Possible outcomes:

• Full refund to buyer.
• Partial refund.
• Payment released to seller.

Security features

Two-factor authentication (MFA)

MFA adds an extra layer of security by requiring a code from your authenticator app in addition to your password.

1. Go to Edit Profile from your profile menu.
2. Find the Two-factor authentication section and click Enable.
3. Scan the QR code with your authenticator app (Google Authenticator, Authy, etc.).
4. Enter the verification code to confirm setup.

Security best practices

• Enable MFA. This is the single most important step to protect your account and funds.
• Use a unique password you don't use elsewhere.
• Never share your login credentials or MFA codes with anyone.
• Check your login history regularly for suspicious activity.
• Log out from shared or public computers.
• Keep your email account secure. It's used for password recovery.